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You will need to sign up the first time accessing your account. You will require an email address, your customer ID and account number. These can be found on your statement or give us a call
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Policies and Disclosures

Return/Cancellation Policy:

Lo-Cost Propane does not offer returns or cancellations of its LP Gas under any circumstance at this time. We do not offer returns or cancellations because our website only enables customers to pay balances for energy products that they have already received. Returns of products that are not LP Gas (stoves, heaters, parts, etc.) purchased in one of our physical offices can be carried out according to company policy. Warranties are the responsibility of the manufacturer and not Lo-Cost Propane's responsibility.

Refund Policy:

Lo-Cost Propane does not normally offer refunds. In the event of a rare occurrence, the refund will be paid in the form of a credit to the customer’s account.